Return/Refund Policy
Frequently asked question!
Bawal Exclusive provides complimentary servicing for eligible items purchased through our boutiques or Authorized Resellers.
Service Conditions
Crystal Detachment (No Glue Residue)
Crystal Detachment (No Glue Residue)
- Eligible for service within 90 days from the purchase date.
Crystal Detachment (With Glue Residue)
Crystal Detachment (With Glue Residue)
- Eligible for service within 7 days from the purchase date.
Manufacturing Stains or Marks
Manufacturing Stains or Marks
- Eligible for service within 7 days from the purchase date.
Crystal Quality Concerns
Crystal Quality Concerns
- Issues such as dullness, discoloration, or defects are eligible for service within 30 days from the purchase date.
Documentation
Documentation
- Customers are required to present the original purchase receipt for all service requests.
Service Procedure
Service Procedure
- Customers are advised to have their items checked at the nearest Bawal Exclusive boutique or Authorized Reseller, and our team will handle the process from there.
- Alternatively, customers may contact us at +603-8066 8295 before sending the item and post it to:
Bawal Exclusive
72, Jalan BP 7/8, Bandar Bukit Puchong,
47120 Puchong, Selangor.
General
general notes
general notes
- All items are subject to inspection and approval by Bawal Exclusive at the time of return or service.
- Requests that do not meet the stated terms and conditions will not be accepted.
- Bawal Exclusive reserves the right to amend or update this policy without prior notice, in accordance with company standards and applicable consumer protection laws.