help centre

Frequently asked question!

Hi, How can I help you? Search for your answer in these categories

How to Order?

Step 1: Login / Register

If you have not created your account, click on “Sign Up” button. Enter you information required and click on “Register” button. If you have register with us, click on the "Login As Member" button to login.

Step 2 : Add your desired item to Cart

Choose your desire item, insert the quantity of the item and click on “Add to cart” button.

Step 3: Checkout Cart

Click on "Continue Shopping" to add more items into your cart. When you finish shopping click on “Secure Checkout” to proceed with your purchase.

Step 4: Enter Shipping Address (For New Customer)

For new customer, click on the "Add Address" button to add your shipping address first before proceed to payment.

Step 5: Confirm Your Delivery Details

Before proceed to payment, kindly confirm your shipping address and if you wish to change your shipping address, click on the "Change Address" Button.
After you confirm your shipping address, choose your shipping option on the left and click on "Continue Checkout" to proceed your purchase.

Step 6: Choose your payment method

Before you choose your payment method, please verify all items & quantity are correctly shown in your shopping cart.

If you have voucher code, key in the code, and click on "Redeem" button.

Confirm your billing and shipping address once again and then please choose your payment method and leave your comment if you have any. Finally, checked the box below and click on "Confirm Order" button.

Step 7: Successfully proceed with your order

You have now successfully purchase your item. Once we have received your payment, we will arrange to deliver your items soonest possible.

Payment Options

kipplepay

The Webcash Payment Gateway is a convenient payment system for merchants. It enables merchants who require different payment options such as credit card, Internet banking, Webcash (e-money/prepaid card) to be integrated and unified on a single payment platform.

KiplePay– Affiliate Bank include:
- Maybank2u
- CIMB Clicks
- Alliance Bank
- Ambank
- Hong Leong Bank
- RHB
- MEPS Affiliate Banks
- Web Cash

Return & Exchange Policy

Return Policy

Items in the website CANNOT be exchanged and returned. Please select carefully. 

Kindly email us at sales@bawal.com.my for more information. Thank you. 

Exchange Policy

Items in the website CANNOT be exchanged and returned. Please select carefully. 

Exchange is only allowed if there is any defect or faulty item. If something's gone wrong with an item you've bought, you may be entitled to a refund, repair or replacement. 

Kindly email us at sales@bawal.com.my for more information. Thank you. 

Privacy Policy

Collected Information 

We collect information that is needed for the registration procedure at our website. The information that we collected are voluntarily submitted by the customers to us. 

Personal Identification details

Your personal identification details are used to process your order, customised your profile information, update your status of online shopping and also to update you with our latest news, promotion and events.

Confidentially 

Your personal information such as credit card details, bank account numbers will be kept secret and confidential with us. We will never share any of your personal contents without giving prior notice to our customer. 

Security

We will apply appropriate security application in order to prevent the leaking customer’s personal identification details from third parties, illegal disclosure and hackers. However, kindly bear in mind that information transmitted through internet is not 100% guaranteed safe and secure.

Get in touch

Have questions about your order, or a general enquiry?