help centre
Frequently asked question!
Hi, How can I help you? Search for your answer in these categories
Step 1: Login / Register
Step 1: Login / Register
If you have not created your account, click on “Sign Up” button. Enter you information required and click on “Register” button. If you have register with us, click on the "Login As Member" button to login.
Step 2 : Add your desired item to Cart
Step 2 : Add your desired item to Cart
Choose your desire item, insert the quantity of the item and click on “Add to cart” button.
Step 3: Checkout Cart
Step 3: Checkout Cart
Click on "Continue Shopping" to add more items into your cart. When you finish shopping click on “Secure Checkout” to proceed with your purchase.
Step 4: Enter Shipping Address (For New Customer)
Step 4: Enter Shipping Address (For New Customer)
For new customer, click on the "Add Address" button to add your shipping address first before proceed to payment.
Step 5: Confirm Your Delivery Details
Step 5: Confirm Your Delivery Details
Before proceed to payment, kindly confirm your shipping address and if you wish to change your shipping address, click on the "Change Address" Button.
After you confirm your shipping address, choose your shipping option on the left and click on "Continue Checkout" to proceed your purchase.
Step 6: Choose your payment method
Step 6: Choose your payment method
Before you choose your payment method, please verify all items & quantity are correctly shown in your shopping cart.
If you have voucher code, key in the code, and click on "Redeem" button.
Confirm your billing and shipping address once again and then please choose your payment method and leave your comment if you have any. Finally, checked the box below and click on "Confirm Order" button.
Step 7: Successfully proceed with your order
Step 7: Successfully proceed with your order
You have now successfully purchase your item. Once we have received your payment, we will arrange to deliver your items soonest possible.
kipplepay
kipplepay
The Webcash Payment Gateway is a convenient payment system for merchants. It enables merchants who require different payment options such as credit card, Internet banking, Webcash (e-money/prepaid card) to be integrated and unified on a single payment platform.
KiplePay– Affiliate Bank include:
- Maybank2u
- CIMB Clicks
- Alliance Bank
- Ambank
- Hong Leong Bank
- RHB
- MEPS Affiliate Banks
- Web Cash
Return Policy
Return Policy
Items in the website CANNOT be exchanged and returned. Please select carefully.
Kindly email us at sales@bawal.com.my for more information. Thank you.
Exchange Policy
Exchange Policy
Items in the website CANNOT be exchanged and returned. Please select carefully.
Exchange is only allowed if there is any defect or faulty item. If something's gone wrong with an item you've bought, you may be entitled to a refund, repair or replacement.
Kindly email us at sales@bawal.com.my for more information. Thank you.
Collected Information
Collected Information
We collect information that is needed for the registration procedure at our website. The information that we collected are voluntarily submitted by the customers to us.
Personal Identification details
Personal Identification details
Your personal identification details are used to process your order, customised your profile information, update your status of online shopping and also to update you with our latest news, promotion and events.
Confidentially
Confidentially
Your personal information such as credit card details, bank account numbers will be kept secret and confidential with us. We will never share any of your personal contents without giving prior notice to our customer.
Security
Security
We will apply appropriate security application in order to prevent the leaking customer’s personal identification details from third parties, illegal disclosure and hackers. However, kindly bear in mind that information transmitted through internet is not 100% guaranteed safe and secure.