Shipping, Cancellation & Refund Policies Shipping Policy

Shipping Policy

We charge for Shipping on actuals. Kindly to inform it takes 1-3 working days for your order to be dispatched. Normally orders placed before 2 pm on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed after 2 pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.

The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses & pin-codes where Courier companies do not have service. Orders requiring engraving or any customization will require additional time and will be shipped in 10 working days.

Any other taxes or levies charged by the government or local bodies are to be borne by customer. In case of international shipping, customs and other duties are to be borne by the customer. Typically paid by courier company and charged separately to you at time of delivery. In cases of refusal, either the cost of the goods or return service costs will be assessed.

 

International Shipping:
International shipping charges will be informed by our customer service. Shipping charges and transit time will vary, depending on the location. All international packages are shipped third party via World Asia Logistic / DHL. All transit times are Monday to Friday. International delivery cannot be guaranteed within a time frame due to customs.


For some shipments delivered outside the India, the importing country may charge an import duty/VAT on top of the price of the item. These charges are beyond our control and can’t be reimbursed.
International customers are responsible for any import or customs fees charged by your government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.


Please mail us at sales@bawal.com.my if any question.


After placing an order, customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

Cancellation of Order by Bawal Exclusive

Bawal Exclusive reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e., wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Bawal Exclusive for re-delivery shall be claimed from the User.

Replacement/ Return and Exchange Policy by Bawal Exclusive
No returns will be offered on Items that have been delivered without any damages or defects. If customer have completed the order, then found that the customer wants to make a return after purchase due to different colour factor is not allowed.


No refunds would be given if the customer has provided wrong or incomplete shipping address, there are failed delivery attempts by our shipping agency and/or the package is refused by the recipient.


Exchange goods is not allowed after making a purchase for any circumstances unless the goods are defective or damaged.

Privacy
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.


Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.

About Customs, Duties & Taxes:


When ordering from Bawal Exclusive, you're responsible for assuring the product can be lawfully imported to the destination country.


The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country. If customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Items Damaged in Shipping:
Bawal Exclusive is not responsible for items lost or damaged in shipping. However, all packages are insured; if your item is lost or damaged, please hold onto the item, with the original packaging, and call us immediately at 03-8066 8295 or mail us at customerservice@bawal.com.my. We will contact Courier Company on your behalf and file an insurance claim. Once courier company has approved and paid the claim to Bawal Exclusive, we will forward the applicable amount to you (note: original insurance cost is not refundable).